Refund policy

We want you to be happy with your HomifyTrends order. If something isn't right, here is how we can help.

Change of mind

You can return an item within 30 days of delivery if you change your mind. To be eligible, the item must be unused, in its original packaging and in the same condition you received it. You are responsible for the cost of return postage on change-of-mind returns.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not what you ordered, contact us as soon as possible with your order number and a photo of the problem. We will arrange a replacement or a refund, and we will cover reasonable return postage costs where a return is needed.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

How to start a return

Email us at homifytrends@gmail.com with your order number and the reason for the return. We will reply with return instructions. Please do not send items back before contacting us.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are paid to your original payment method. Your bank or card provider may take additional time to process it.